These Terms of Service (“Terms”) govern your access to and use of the Pear.us Venue iOS application (the “App”). The App is provided by One Market Inc., doing business as Pear.us (“Pear.us,” “we,” “us,” or “our”).

By downloading, accessing, or using the App, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the App.

1. Who the App Is For

The App is intended for event organizers and their authorized staff, including door staff and check-in staff, who use the App on behalf of an event organizer to support event operations.

The App is not intended for general consumers. End customers do not create accounts or log in to the App.

2. Purpose of the App

The App is designed to support event operations, including:

• Scanning and validating tickets that were pre-purchased through Pear.us (for example, via QR codes)
• Searching guest lists and checking in attendees (for example, when a guest does not have a QR code)
• Selling tickets or event-related items to walk-in customers and accepting payment using tap-to-pay credit card payments
  
  

3. Staff IDs and Event Access Codes

To use the App, you must enter a Staff ID and an Event Access Code provided by the event organizer. 

• Staff IDs and Event Access Codes are generated and managed by event organizers through Pear.us web-based event management tools.
• Each Staff ID identifies an authorized staff member.
• Each Event Access Code grants access to a specific event.
• You may only use Staff IDs and Access Codes as authorized by the event organizer.
• You are responsible for safeguarding Staff IDs and Access Codes and preventing unauthorized use.

Pear.us may revoke or disable Staff IDs or Access Codes at any time in cases of misuse, unauthorized access, or security concerns.

4. Core App Features

After entering a valid Staff ID and Event Access Code, the App loads the corresponding event page and allows you to use the following workflows:

• Scan QR codes and verify tickets
• Search guests or customer names
• Sell at-the-door tickets or event items to walk-in customers

You may log out of one event and enter a different Access Code to access another event.

5. Event Expiration and Logout

Events in the App are time-bound.

• When an event ends, access to that event expires.
• Even if you do not manually log out, the App will automatically log you out the next time an expired event page is accessed.

6. Ticketing and Payments

The App supports selling tickets or event items to walk-in customers. Payments are processed through Stripe (the “Payment Processor”), including tap-to-pay and Apple Pay where supported.

• Payment card information is processed by Stripe and/or Apple and is not stored by Pear.us in the App.
• Pear.us may receive limited transaction and order information (such as payment status and transaction identifiers) for recordkeeping, customer support, accounting, dispute handling, and compliance purposes.

Pear.us is not responsible for payment processing errors caused by third-party payment providers, network issues, or device limitations.

7. Purchase History and Records

During an ongoing event, the App may display purchase history and check-in records to support ticket verification and customer support.

• On-device purchase history and check-in information are deleted from the App when the event ends.
• Transaction and order records are added to the event organizer’s Pear.us account and may be accessed by the organizer through Pear.us website tools.
• Transaction and order records are retained only for legitimate business purposes, such as accounting, dispute handling, fraud prevention, and legal or regulatory compliance.

8. Acceptable Use

You agree that you will not:

• Use the App for any unlawful, fraudulent, or unauthorized purpose
• Attempt to bypass ticket validation, check-in controls, or payment processing
• Share or misuse Access Codes without authorization
• Reverse engineer, decompile, or attempt to extract source code from the App
• Interfere with the App’s security, integrity, or normal operation

You are responsible for your actions while using the App on behalf of an event organizer.

9. Intellectual Property

The App and all related content, features, and functionality are owned by Pear.us or its licensors and are protected by intellectual property and other applicable laws.

Except as expressly permitted by law, you may not copy, modify, distribute, sell, lease, or create derivative works from the App.

10. Disclaimer of Warranties

The App is provided on an “AS IS” and “AS AVAILABLE” basis.

To the maximum extent permitted by law, Pear.us disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Pear.us does not guarantee that the App will be uninterrupted, error-free, or available at all times.

11. Limitation of Liability

To the maximum extent permitted by law, Pear.us will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data, arising out of or related to your use of the App.

Pear.us’s total liability for any claim related to the App will not exceed the amount paid (if any) by the event organizer to Pear.us in connection with the applicable event.

12. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date indicates when changes were made.

Your continued use of the App after updated Terms become effective constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms, please contact us at:

Email: feedback@1m.app
Company: One Market Inc. (doing business as Pear.us)
Address: 3790 El Camino Real #1109, Palo Alto, CA 94306